Shawna Roberts, MSN, APRN, FNP-BC

Patient Satisfaction Survey

Overall Satisfaction
4.8 out of 5
80 Ratings
60 Comments

Shawna joins the practice with over 20 years of nursing experience and a strong surgical background. Shawna attended graduate school at South University receiving her Master's degree in Nursing. She is a Board Certified Family Nurse Practitioner. Shawna believes in a patient-focused approach to healthcare.

Medical Training

  • Master of Science in Nursing-South University Savannah, Georgia
  • Bachelor of Science in Nursing-New Mexico State University Las Cruces, New Mexico

Professional Affiliations

  • ANCC Family Nurse Practitioner certification

Patient Ratings & Comments

The Patient Rating score is an average of all responses to provider related questions on our independently administered Patient Satisfaction Survey. Responses are measured on a scale of 1 to 5, with 5 being the best score.
4.8
Provider showed concern
4.8
Friendliness/courtesy of CP
4.9
CP spoke using clear language
4.7
Provider explained things clearly
4.8
Provider included you in decisions
4.8
Patients' confidence in CP
4.7
Likelihood of recommending this provider

Comments

Comments are gathered from our Patient Satisfaction Survey and displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Feb 7, 2021
Very good experience
Feb 7, 2021
Very pleasant
Feb 7, 2021
I was very happy with her
Feb 7, 2021
I was very happy
Feb 7, 2021
I would recommend the practice
Feb 7, 2021
No complaints
Jan 8, 2021
Everyone in this office was/is very efficient, professional in caring for my needs.
Jan 8, 2021
Very friendly staff!!!
Jan 8, 2021
I didn't wait at all during my appointment!!!!
Dec 26, 2020
Shawna was so professional, thorough & genuinely cared for me & my health. She answered all my questions, & ensured I had a clear understanding of my health issues & what I may need in the future.
Dec 26, 2020
thank you Shawna for caring about me!
Dec 24, 2020
very helpful and informative
Dec 16, 2020
very good. detailed preview of colonoscopy process.
Dec 6, 2020
All people involved were very kind and courteous and very knowledgeable. I would recommend them highly to anyone who needs their service. Awesome people.
Dec 6, 2020
Like I said before, awesome people, great experience.
Dec 6, 2020
I love these guys!!
Dec 6, 2020
Very professional people. Great experience.
Dec 6, 2020
Everything was great, a very pleasant experience.
Nov 28, 2020
Very good info
Nov 28, 2020
Great experience. All of the staff were very cordial, helpful and prompt.
Nov 28, 2020
I felt like I was at a family practice as I was put at ease during my visit.
Nov 28, 2020
One of the most relaxed and comfortable consultations regarding health concerns that I have ever experienced.
Nov 28, 2020
Super job on sanitary and distancing procedures. They were very thorough.
Nov 28, 2020
I would highly recommend this firm. This was a very comfortable process.
Nov 28, 2020
A very smooth experience.
Nov 18, 2020
friendly and professional
Nov 8, 2020
Everyone was awesome.
Nov 8, 2020
Very thorough and patient.
Nov 8, 2020
Couldn't have had a more thorough and helpful experience. Really appreciated it.
Oct 19, 2020
All good
Oct 19, 2020
All were very professional
Oct 19, 2020
Rather see a PA anytime over a Md. Usually not arrogant.I have two Masters and a Doctorate yet MDs often have treated me(and others) like I am an idiot.
Oct 16, 2020
She was very upfront and honest with me about the meds I take and I liked that.
Oct 2, 2020
everyone was very kind.
Sep 25, 2020
Probably the best experience that I've had trying to make and completing the appointment.
Sep 25, 2020
I felt like she really does want to find the problem - I didn't feel like I was just another person passing through the office.
Sep 25, 2020
Again, I felt like they care, I didn't feel like I'm just another number for the day.
Sep 25, 2020
No wait, enjoyable experience
Sep 23, 2020
I felt really heard. She took the time to understand me (my health) as a whole as opposed to just addressing a single issue.
Sep 18, 2020
Shawna was very professional , knowledgable and friendly.
Sep 16, 2020
Everyone was very friendly, professional and informative. Shawna spent plenty of time explaining next steps and giving me a better understanding of possible conditions. Was unhurried and calm. Excellent experience
Sep 16, 2020
Listened politely and intently
Sep 16, 2020
Very easy and fast
Sep 14, 2020
I had a great experience at this office and I appreciate the informative, timely and professionalism in All Staff operated with.
Sep 14, 2020
The service was great!!!
Sep 14, 2020
I was made to feel comfortable and yes I would refer others for this service.
Sep 14, 2020
They listened they informed me and again I felt very comfortable being a part through the whole process.
Sep 14, 2020
It was a solid team effort and I would we for others for this service.
Sep 14, 2020
The service was great !!!!
Sep 6, 2020
If this applies to Shawna, then my responses are accurate. She is the only person I saw.
Sep 6, 2020
Shawna was great.
Aug 21, 2020
good
Aug 21, 2020
Shawna Roberts took time to answer all of my questions and inform me of all of the next steps prior to the procedure. Great customer service!
Aug 21, 2020
As stated in my previous comments, Shawna Roberts is highly professional and informative.
Aug 16, 2020
very pleased with visit. Shawna was very relatable. fell very at ease with her.
Aug 16, 2020
I had a great visit. should be hearing back from their office once my records are received
Aug 16, 2020
everyone was polite and cautious
Aug 16, 2020
nothing bad to share
Jul 29, 2020
Shawna has been wonderful. not only did she take the time to understand my problem but she also took the time to make sure I understood my problem and what to do about it. We've talked on the phone twice since my appointment, updating her about not doing well. She has offered more suggestions and encouragement. It is so nice to have a caring provider.
Jul 15, 2020
Very Good Experience. Shawna is a very well qualified, knowledgeable, pleasant person to work with